FAQ's
1. What products do you sell?
We specialize in wall lights, air conditioners and cleaning appliances designed to improve the comfort and efficiency of your home.
2. Where do you ship?
We offer worldwide shipping. Delivery times may vary depending on your location.
3. How long does shipping take?
- Domestic orders : 5 to 10 business days
- International orders : 10 to 20 business days
- Please note that delays may occur due to customs or unforeseen circumstances.
4. How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number. You can use this number to track your shipment.
5. Can I change or cancel my order after I have placed it?
We process orders quickly, so changes or cancellations can only be made within 24 hours of placing your order. Contact us at electricfocal@gmail.com as soon as possible.
6. What should I do if my order is delayed?
If your order has not arrived within the estimated time, please check your tracking number. If you need further assistance, please email us at electricfocal@gmail.com .
7. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please email us within 48 hours of delivery with photos, and we will assist you with a replacement or refund.
8. Do you offer refunds or exchanges?
We accept returns and exchanges on eligible products within 30 days of delivery. Items must be unused and in their original packaging. See our return policy for more details.
9. How to contact customer support?
You can contact us at electricfocal@gmail.com , and our team will be happy to help you.